Refund policy

We hope you love your Moki order! 💜

Because our products are small-batch stationery items, we do not ordinarily accept returns or offer refunds for change of mind, except where a return or refund is required by South African law.

If your order arrives damaged, defective, incorrect or incomplete, please contact us as soon as possible after delivery. Please include:

• your order number;
• a description of the problem; and
• clear photographs of the item and, where relevant, the packaging it arrived in.

Once we have reviewed the information provided and confirmed the issue, we will arrange an appropriate replacement, refund or other remedy, depending on the circumstances and availability of the product.

Items that have been damaged after delivery through use, handling or improper storage are not eligible for a refund or replacement.

Nothing in this policy is intended to limit any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.